1. By placing an order and paying the deposit you are agreeing to the terms and conditions of service which are outlined below.
  2. All orders require a 30% deposit (minimum £50) to secure your event date and order, and the balance must be paid no later than 7 days before delivery. For orders placed for delivery within 2 weeks, full payment must be made to secure the booking. If you choose to cancel your order after payments have been made, these are non-refundable.
  3. A signature will be required on delivery to acknowledge the cake / cupcakes are in good condition following delivery. Responsibility from this point on is solely with the client or venue.
  4. Collection times must be agreed in advance and you will be allocated a 1 hour slot. Arrival outside of this slot may result in you not being able to collect your cake. You assume all liability and responsibility for the cake once it leaves our premises. Delivery time will be agreed in advance and you must advise in writing any limitations on this (e.g. turn around time in a wedding venue) with at least 1 month’s notice.
  5. Portion numbers given are a guide only and will depend on the way the cake is cut and served. You agree to ensure the cake is cut to the sizes you require.
  6. Your cake is baked to ensure perfect freshness on your event date. As such, the event date given by you should be assumed to be the best before date of the cake. The cake must not be refrigerated before serving.
  7. Hired stands will require a security deposit, the value of which will depend on the individual stand. The stand must be returned in the same condition it was received within 5 days of the event, to Cupcake Crumbs at the address on your invoice, at which point the deposit will be refunded.
  8. Alterations may be made to the order up until the date of the final payment, and may be subject to additional charge depending on the changes. Changes after this time cannot be guaranteed.
  9. If flowers or other items are being added to the cake from an outside source (e.g. your florist) you assume full responsibility for ensuring these are food safe (i.e. free from pesticides, dirt, and bugs).
  10. Colour matches are not always possible to make exactly due to the nature of colouring sugarpaste. Occasionally changes to a design may need to be made at last minute, Cupcake Crumbs reserves the right to make these changes without consultation for the good of the overall presentation of your order.